If you have ever had a problem or question about an online website, program, or subscription, you have likely had to contact the company’s customer support personnel. This process varies widely in website to website, and can sometimes be incredibly frustrating. Often, we have no problem clicking through the customer service links, and notifying them of our issue, but we might not receive a response for up to a week (if ever). Other times, we can spend countless minutes hunting through pages and pages of text searching for any sign of contact information.
Time4Learning.com understands that just because you are dealing with an online business does not mean that you don’t need personal service. We recognize that you are an individual, and have individual needs. If you are a T4L subscriber, or are inquiring about the Time4Learning online curriculum, it is our goal to make sure that every one of your questions and concerns is addressed in a timely way, and to your full satisfaction.
We make every effort to respond to all email inquiries within 24 hours. For issues that need more immediate attention, we have customer service representatives available by phone Mondays thru Thursdays from 8:30am – 7:00pm and 8:30am – 6:00pm.
If you have a question, or technical issue that cannot be resolved via our FAQ’s or Hints section, then we hope you will not hesitate to contact us. We are experienced at handling all kinds of issues including:
- login problems
- registration difficulties
- questions about our risk-free trial
- general questions about the Time4Learning program, including how it works, how to use lesson plans, how to use progress reports
- Activating or Deactivating Accounts
In addition to answering questions, though, it isn’t unusual for our customer support team to go above and beyond to help individual customers work through specific problems. If you are experiencing technical difficulties, we will exhaust every possible angle to find a solution to your issue. If you are struggling with some particular aspect of homeschooling, we are there with a listening ear and a supportive shoulder to offer the best advice we can. And if you are dealing with financial hardship, we will often work with you to figure out a way to continue your child’s Time4Learning subscription.
Just because you are dealing with an online company doesn’t mean you shouldn’t have access to the best customer care available. Time4Learning aims to set the standard for online customer service and customer satisfaction.
Posted under customer service
This post was written by Kerry on May 14, 2009
